{"id":559886,"date":"2019-05-13T06:06:43","date_gmt":"2019-05-13T04:06:43","guid":{"rendered":"http:\/\/www.nieuws.marketing\/strategie_nieuws\/?p=559886"},"modified":"2019-05-11T18:04:32","modified_gmt":"2019-05-11T16:04:32","slug":"calljoy-google-biedt-een-virtual-service-agent-voor-het-mkb-voor-40-usd-per-maand","status":"publish","type":"post","link":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/calljoy-google-biedt-een-virtual-service-agent-voor-het-mkb-voor-40-usd-per-maand\/","title":{"rendered":"CallJoy: &#8216;Google biedt een virtual service-agent voor  het MKB (voor 40 USD per maand)&#8217;"},"content":{"rendered":"<p id=\"KvbGane\"><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"710\" class=\"alignnone size-full wp-image-559887 \" src=\"http:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d.png\" alt=\"\" title=\"\" srcset=\"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d.png 1390w, https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d-250x128.png 250w, https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d-700x358.png 700w, https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d-768x392.png 768w, https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d-1024x523.png 1024w, https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d-300x153.png 300w, https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-content\/uploadsnieuwssocial\/2019\/05\/img_5cd16186d2a1d-520x266.png 520w\" sizes=\"auto, (max-width: 1390px) 100vw, 1390px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Google heeft een brede virtuele service-agent ontwikkeld voor kleine bedrijven. De dienst is genaamd <em>CallJoy<\/em>. Door verschillende technologie\u00ebn te combineren, zoals virtuele telefoonnummers, audio-transcripties, geautomatiseerde rapportage en analyses, kunnen bedrijven toegang krijgen tot dezelfde klantenservice-opties die in het verleden alleen beschikbaar waren voor grotere bedrijven. Techcrunch zegt 2 mei 2019 over de dienst:<\/p>\n<blockquote>\n<p id=\"speakable-summary\"><a class=\"crunchbase-link\" href=\"https:\/\/crunchbase.com\/organization\/google\" target=\"_blank\" rel=\"noopener noreferrer\" data-type=\"organization\" data-entity=\"google\">Google\u00a0<\/a>\u00a0is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage their inbound phone calls. The company\u2019s latest project from its in-house incubator is\u00a0<a href=\"https:\/\/www.calljoy.com\/\" target=\"_blank\" rel=\"noopener\">CallJoy<\/a>,\u00a0<a href=\"https:\/\/www.blog.google\/technology\/area-120\/calljoy-small-business-phone-technology\/\" target=\"_blank\" rel=\"noopener\">launching today.\u00a0<\/a>Aimed at the U.S.\u2019s\u00a0<a href=\"https:\/\/www.sba.gov\/sites\/default\/files\/advocacy\/2018-Small-Business-Profiles-US.pdf\" target=\"_blank\" rel=\"noopener\">30.2 million<\/a>\u00a0small business owners, the system offers a low-cost customer service agent that helps block spam calls, provide callers with basic business information and redirect customers to complete their requests \u2014 like appointment booking or placing a to-go order \u2014 over SMS.<\/p>\n<\/blockquote>\n<div class=\"video-container\"><iframe loading=\"lazy\" title=\"CallJoy - Answer with intelligence\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/K1PWLcs_Ycc?feature=oembed&#038;wmode=opaque\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<h2>\u00a0Spam<\/h2>\n<p>De dienst &#8211; die in de VS rond de 40 USD kost &#8211; helpt bedrijven om spam-oproepen te blokkeren en biedt klanten basale zakelijke informatie over bijvoorbeeld operationele tijden. Het is tevens mogelijk om klanten een sms-bericht met een URL te sturen om een taak te voltooien die online kan worden gedaan. Eigenaren van kleine bedrijven kunnen ook elk gesprek taggen en doorzoeken op basis van het onderwerp, omdat alle oproepen worden opgenomen en uitgeschreven.\u00a0\u00a0Bovendien kunnen klanten ook via e-mail statistieken ontvangen, zoals piektijden, nieuwe versus terugkerende bellers en gespreksonderwerpen en lijkt dit een tegenhanger voor WhatsApp for Business:<\/p>\n<p>&nbsp;<\/p>\n<blockquote><p>Like other virtual customer service systems, CallJoy can greet the caller and offer basic information like the business hours or address, for example. It also frees up the business owner from having to deal with the ever-increasing number of spam calls that waste their time, and can move customers off of phone lines to complete tasks online, where appropriate.<\/p>\n<p>To do so, CallJoy\u2019s virtual agent can send a customer who opts in an SMS text message that includes a URL where the task \u2014 like appointment booking or online orders, for example \u2014 can be completed.<\/p>\n<p>For example, the agent may ask the customer<em>\u00a0\u201cCan I send you our food ordering link?\u201d<\/em>\u00a0If the customer says\u00a0<em>\u201cyes,\u201d<\/em>\u00a0the text is sent immediately. In addition, the feature can be customized for sharing other types of information \u2014 like the company\u2019s email or where to find an online contact form.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>&#46;&#46;&#46;<\/p>\n","protected":false},"author":2,"featured_media":559887,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[338,6447,2877],"tags":[5489,30,3552],"class_list":["post-559886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nieuws-tool-ai-business-marketing-ai-modellen","category-plus-online-digital-marketing-nieuws-trends","category-opvallend-2","tag-dienst","tag-google","tag-service"],"_links":{"self":[{"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/posts\/559886","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/comments?post=559886"}],"version-history":[{"count":0,"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/posts\/559886\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/media\/559887"}],"wp:attachment":[{"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/media?parent=559886"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/categories?post=559886"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nieuws.marketing\/strategie_nieuws\/wp-json\/wp\/v2\/tags?post=559886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}