[Vacature] Customer service social media dialogue te Maastricht
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. The Social Media Team is responsible for managing the dialogue on the official Mercedes-Benz international and national pages.
Main Responsibilities:
-Provide the best customer care in order to enhance world wide customer satisfaction
-Signalize bottlenecks in processes and guidelines and suggest solutions
-Provide customers feedback to all relevant partners
-Manage own work load
-Respond to customers comments and enquiries online, appropriately and in a timely manner
-Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required
-Build own networks in order to have the latest information available
-Native level of Dutch and fluent level of English
-Excellent communication skills, both spoken and written (focus is on written skills)
-Strong focus on sustainable customer satisfaction
-Problem solving through customer focus
-Previous customer service experience is preferred
-Stress management handling workload and demanding customers
-Knowledge of and experience with social media platforms & usage
-Experience within professional social media dialogue and blogging
-Experience in Knowledge Management / Community Management is preferred
-Working hours: are 32 hours per week (may be extended to 40 hours in the future), mainly during late shift (12.30-21.00) Monday to Sunday.
In addition to the comprehensive salary, a shift allowance based on actual hours is paid.
A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.
